Three iterations to a useful AI: how we automated testing in ELMA365

Three iterations — that’s how many it took for AI to become useful in testing ELMA365. Tatyana Veselova, head of the ELMA direction in the CRM&BPM department, shares her experience. She explains how analysts conduct testing on every project and before release. The useful result did not appear immediately, but only after the third attempt. This is a practical breakdown, not general theory. This approach can be repeated.